FAQs
Most Popular Questions
What are the delivery times?
The delivery time is 2 to 3 business days within Spain, and 3 to 5 business days for international orders in Europe, the United Kingdom, Switzerland, Norway, North America, and Canada, among others.
The delivery date may vary depending on product availability and any extraordinary incidents with the carrier. If you need additional information, please don’t hesitate to contact us at info@rosendomateu.com.
From which countries can I buy online?
We ship to the European Union, North America, and Canada. We also ship to countries such as Croatia, Romania, and Andorra.
Unfortunately, we do not ship to the Canary Islands, Ceuta, Gibraltar, Melilla, Russia, Serbia, or the Virgin Islands.
Is shipping free?
We offer free shipping on orders over 100€. For orders below this amount, a shipping fee will apply.
Where is my package?
Once your package has been dispatched, we will send an email to the address you used to place the order with the tracking number. You can track your package at the following link: https://www.dhl.com/es-en/home/tracking.html
If you haven’t received the tracking number, please feel free to contact us at info@rosendomateu.com, and we will assist you as soon as possible.
Are Rosendo Mateu fragrances unisex?
Rosendo Mateu fragrances are considered unisex because they are designed to be versatile and appealing to both men and women, without focusing on notes or scents traditionally associated with a specific gender. Our philosophy is to create perfumes that transcend gender boundaries, offering balanced and sophisticated compositions that anyone can enjoy, regardless of their gender identity.
Rosendo Mateu uses a combination of high-quality natural ingredients and meticulous craftsmanship, allowing its fragrances to adapt to different tastes and styles. The use of warm, fresh, woody, floral, or spicy notes, all well-balanced, contributes to the universal appeal of the fragrances, making them equally attractive to people with different olfactory preferences.
Thus, the concept of “unisex” in Rosendo Mateu fragrances is not just a label, but an expression of its inclusive design philosophy, which aims to break away from traditional stereotypes of men’s and women’s fragrances.
How do I choose my fragrance?
To choose a Rosendo Mateu fragrance, first consider your olfactory preferences, such as whether you prefer fresh, floral, woody, or spicy notes. Think about the occasion, whether it’s for daily wear or special events, and the season of the year, as fresh fragrances are ideal for summer and warmer ones for winter. Always test the perfume on your skin, as it may evolve over time. Additionally, choose a fragrance that projects the image or feeling you want to convey, whether elegant, sophisticated, or energetic. Finally, trust your emotional sensations when choosing, as the fragrance should make you feel good and reflect your personality.
Order and Account
Is there a gift with the purchase of a fragrance?
Yes, with the purchase of a fragrance, we will always give you a sample of another Rosendo Mateu perfume.
What is the status of my order?
When there is an update on the status of your order, we will notify you at the email address you provided when making the purchase. If you do not receive this information, you can check the status of your order in the “Order History and Details” section on our website.
What payment methods are accepted at Rosendo Mateu?
We offer various payment methods for your purchases at Rosendo Mateu. You can choose from the following payment methods: Visa, MasterCard, JCB, Alipay, Union Pay, Bizum, American Express, or Diners Club.
If you need more information, don’t hesitate to contact us at info@rosendomateu.com.
My item arrived damaged. What can I do?
We are sorry that your item arrived damaged. Your satisfaction is very important to us, and we are here to offer the best solution possible. To assist you more efficiently, please contact us at info@rosendomateu.com.
Can I modify or cancel my order?
Yes, we give you the option to modify or cancel your order at no cost, as long as the request is made before the order is handed over to the carrier for shipping.
If you wish to cancel your order, please contact us as soon as possible via email at info@rosendomateu.com.
Shipping Information
What are the delivery times?
The delivery time is 2 to 3 business days within Spain, and 3 to 5 business days for international orders in Europe, the United Kingdom, Switzerland, Norway, North America, and Canada, among others.
The delivery date may vary depending on product availability and any extraordinary incidents with the carrier. If you need additional information, please don’t hesitate to contact us at info@rosendomateu.com.
Returns and Refunds
What is the return and exchange policy?
All returns must be processed within 15 business days from the receipt of the order. Please note that items must remain unopened, unused, and with their original packaging intact. If you would like to initiate a return, contact us as soon as possible at info@rosendomateu.com.
When will I receive my refund?
The process may take up to 15 business days from when the return is processed. The full amount will be refunded using the same payment method employed at the time of purchase.
Products
Where can I find Rosendo Mateu fragrances?
We invite you to visit the store locator section on our website to discover where you can find Rosendo Mateu fragrances worldwide.
What is the concentration of Rosendo Mateu fragrances?
At Rosendo Mateu, we work only with the finest raw materials to create our fragrances. The collection we call the “Main Collection” has a concentration of 20%, while the “Black Collection” is 25%. Our Rosendo Mateu Elixir 5 has a concentration of up to 30%.
How can I obtain Rosendo Mateu samples?
All orders include an additional complimentary sample. We also invite you to discover our Discovery Set, where you can select 5 samples of 2ml each that you like the most.
